Grievance Officer

As required under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, WNE3 has appointed a Grievance Officer to receive and resolve complaints from users of the platform.

Officer

Mohit Silla
Grievance Officer
WNE3 Technologies Private Limited
Ratan Tata Innovation Hub, VMRDA Deck 3rd Floor, Visakhapatnam 530003, India
Email: Mohit@wne3.com

Scope

The Grievance Officer handles complaints about content, products, or the service, including complaints raised under the Information Technology Act, 2000 and the 2021 Intermediary Guidelines. For a claim specifically about intellectual property infringement, use the IP Claims process instead — it routes to the right team faster.

Response timelines

Every complaint is acknowledged within 24 hours of receipt and resolved within 15 days, as prescribed by the Rules.

For anything else — orders, shipping, or general questions — go to Support instead.